During the initial call process, was your call answered promptly?
Yes
No
Was your initial call to NECTAR handled in a professional manner?
Yes
No
Are you happy with the NECTAR referral process? please put any suggestions in user comments..
Yes
No
Comments:
Were you given a predicted time of arrival by the team?
Yes
No
Did the team arrive within 30 minutes of the arrival time given?
Yes
No
Did the NECTAR team notify you of any delays?
Yes
No
No delays
Did the NECTAR team introduce themselves?
Yes
No
Did the NECTAR team communicate clearly to you the help required in stabilising the patient?
Yes
No
Did the NECTAR team behave in a professional manor whilst on your unit?
Yes
No
Were the NECTAR team respectful of the care you had given to the child? If no then please use other comments for suggestions/improvements..
Yes
No
Comments:
Did the NECTAR team involve you with their preparations for transfer?
Yes
No
Any other comments/ suggestions and feedback, thank you.